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SHIPPING & RETURNS

Shipping Policy

1. Shipping Methods: We offer shipping via UPS for all orders placed on our website.

 

2. Processing Time: Orders are shipped within 1-2 business days after production has been completed.

 

3. Shipping Rates: Shipping rates are calculated directly from the courier and based on the weight of your order and the destination address. The shipping cost will be displayed at checkout before you finalize your purchase.

 

4. Delivery Times: Delivery times vary depending on your location and the shipping method selected at checkout. Once your order has shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

 

5. International Shipping: We currently offer international shipping to select countries. Additional customs fees, taxes, and duties may apply upon delivery and are the responsibility of the recipient. Please contact us for more information on international shipping options.

Return & Exchange Policy

Due to the custom nature of our products, we do not accept returns or offer refunds on any of our products.

 

If you have a defect or issue with your order, please submit a warranty claim to warranty@truethreds.com and we will do everything we can to remedy the issue at hand.

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